Hickory Solutions365 is different, we support you and your travelers 24/7/365 and can be accessed toll-free 24 hours a day from over 80 countries. Just one call will handle essentially any travel concern that your clients may encounter.
Whether it’s a flight change, hotel issue, or any travel-related concern, our highly experienced Travel Advisors are ready to assist. With an average of over five years of corporate and leisure travel expertise, our team delivers reliable, knowledgeable service tailored to your needs. Our advisors are proficient across all major Global Distribution Systems (GDS), ensuring system flexibility and seamless service for our valued members.
Hickory Solutions365 utilizes standardized profile systems that provide our Travel Advisors with comprehensive account and traveler information. This enables a tailored and personalized travel experience for each individual traveler.
To uphold our commitment to service excellence, all calls are digitally recorded to ensure adherence to our customer experience standards. Our scalable staffing model allows us to efficiently manage periods of high demand. Additionally, our operations are equipped to rapidly scale in response to travel disruptions caused by geopolitical events or weather-related delays, ensuring continued support and service continuity.
