Select Service

Our after-hours service is accessible worldwide, allowing travelers to resolve virtually any travel issue with a single call. As a global travel services provider, we deliver reliable emergency and after-hours coverage through experienced agents who have many years of business travel expertise. Our teams are proficient across all major GDS platforms, ensuring flexibility and efficiency for your travelers. With the ability to rapidly scale staffing during disruptions such as weather events or high-demand periods, we provide dependable support when it matters most.

Hickory Solutions365’s advanced technology enhances the customer experience through intelligent screen-pop displays that present detailed traveler and account information in real time. All calls are digitally recorded to support rigorous quality assurance standards, and our redundant technology infrastructure delivers near 100% system uptime at our contact center.

Reporting and Visibility

Our proprietary, real-time reporting platform captures every transaction handled by our team and is available 24/7. Reports include call date and time, traveler and company details, call descriptions, record locators, and PNR data. Information is easily downloadable to support internal reporting or client-facing needs.

Expertise You Can Trust

Travel organizations rely on Hickory Solutions365 to act as an extension of their brand. Our agents are carefully selected and extensively trained to align with the service standards, policies, and culture of the agencies we represent. Decades of experience have refined our recruitment, training, and quality processes to ensure consistent, high-quality service.

We partner with our clients for the long term, sharing best practices and scalable solutions that support growth, reinforce brand integrity, and deliver exceptional traveler experience