After-Hours Services
Your Brand. Your Customers. Supported 24/7/365.
When your travelers need help, your brand is on the line. Hickory Solutions365 acts as a seamless extension of your team, representing your brand with professionalism, care, and consistency, around the clock.
Today’s travelers expect fast, knowledgeable support every time they call. Our highly trained travel professionals deliver exceptional service on every interaction and are ready to scale instantly during disruptions, emergencies, or peak demand.
Powered by expert GDS‑trained advisors and advanced communications technology, Hickory Solutions365 delivers a best‑in‑class after‑hours and emergency travel solution. Our global service model provides 24/7/365 access worldwide, so one call is all it takes to resolve virtually any travel issue.
With some of the lowest wait times in the industry, even during major disruptions, Hickory Solutions365 ensures your travelers are answered quickly, supported confidently, and never left waiting, protecting your customer experience when it matters most.
24hr Call Center Select Services
Ambassador Services
HS365 Lite
Back Office Support and ARC/BSP Reporting
Travel Reservations and Emergency Call Solution Services
Custom Talent Solutions
OBT Management and Queue Monitoring